Return Policy

30 day hassle-free returns on all products except dvds, at-home barres and pure skin by glo. Dvds, dvd packages, collector editions, pure skin by glo and at-home barres are a final sale and are non-refundable. 
email: solutions@purebarre.com 

What is your returns policy? 

You have 30 days from the day that you receive the package to return the merchandise for a full refund. Dvds, dvd systems, collector's editions, at home barre, pure skin and podcasts are a final sale and are non-refundable. 

Here are the details of our policy: 

* We will credit you the full purchase price, any taxes, minus the original shipping charges. The customer is responsible for the return shipping costs. 

* All items must be in brand new condition. 

* ITEMS THAT HAVE BEEN WORN, DAMAGED, AND/OR ALTERED WILL NOT BE REFUNDED OR EXCHANGED. MERCHANDISE MARKED AS CLEARANCE ITEMS CANNOT BE REFUNDED, ALL SALES ARE FINAL ON CLEARANCE ITEMS. 

* Pure Barre reserves the right to refuse returned merchandise or may ban a customer from completing future purchases, if it is determined that a customer has a history of abusing the returns policy. 

* If the item that you ordered was already damaged or if there are any discrepancies, please contact us within 48 hours of receipt. We will do our best to replace or repair the defective item as soon as possible. Any damage or discrepancies claimed after the 48 hours of receipt will be subject to our discretion. 

How do I process my return and where do I send it? 

* You must arrange your return or exchange within the 30-day period specified above. Please send the return to:  Pure Barre 600 West Bayaud Denver, CO 80223


* It is strongly recommended to use a trackable mailing service as we cannot be responsible for lost packages.

We will issue a refund when the item arrives.
 

When will my credit card be refunded? 

Once you have sent us your return, it generally takes 1-2 billing cycles for the refund to be reflected on your credit card statement. 

What if my item is damaged? 

If the merchandise that you received is damaged, you have 48 hours from the receipt of your package to notify us. Please email solutions@purebarre.com immediately. 

Can I change or cancel my order? 

Please email us immediately at solutions@purebarre.com if you would like to cancel your order. If the order has not been shipped, we will gladly process your request. 

What if my package is lost or stolen? 

Pure Barre cannot be held responsible for stolen or lost packages when the UPS tracking system shows that the package was delivered. However in the event that your package was lost, we can help you file a claim with UPS to report your lost shipment.